How we are paid
We firmly believe that in order to be truly independent it is important that our advice is not influenced by adviser fees paid to us by product providers or the need to "sell a product”. As financial planners, our work includes more than just product advice and usually starts with producing a financial plan which will often involve lifestyle planning, financial planning advice, and then independent financial advice.
As a professional firm, we charge fees for our services, the amount of which we will agree with you before we proceed. However, certain transactions which we arrange for you may result in us receiving adviser fees from providers. We will discuss and agree with you how this should be treated.
If the adviser fee fully covers our costs we may retain it or we may pass on some or all of the value of those fees to you in one or more ways. For example, we could reduce our fee to you; or reduce your product charges; or increase your investment amount; or refund the adviser fee to you. Adviser fees may sometimes be paid at the outset of a transaction and may sometimes take the form of ongoing payments. For convenience we may accrue such ongoing payments, but in all cases we will account to you for all sums received.
Fees can be paid directly by you or by any adviser fee paid to us by a provider can be used. If this is not sufficient to cover our costs you can pay the balance directly. As fee-based financial planners our costs are based on the amount of time and the level of service we provide to you.